Arlington Funeral Services — Guidance, Clarity & Support When You Need It Most
From simple farewells to traditional funerals, our role is to listen, explain and guide — one step at a time. Below is a detailed guide to the most commonly asked questions, written with care, compassion and clarity.
Our Standards & Professional Membership
Q: Why choose Arlington Funeral Services?
A: We are an established family-run funeral home, based in Smallthorne since 2001. Families come to us because we offer dignity, personal care and clear guidance — without pressure. Your loved one remains in our care at all times, and every decision is handled with respect.
Q: What does it mean to be a member of the NAFD?
A: The National Association of Funeral Directors (NAFD) sets high professional and ethical standards for funeral directors in the UK. As members, we follow strict guidelines on transparency, pricing, care of the deceased, staff training and communication with families.
This gives families reassurance that:
✔ Our standards are independently monitored
✔ Prices are clear, fair and openly displayed
✔ You have access to an independent resolution service if concerns ever arise
✔ Every member follows a recognised Code of Practice
Q: What does SAIF membership mean to families?
A: SAIF (The National Society of Allied and Independent Funeral Directors) represents independent, family-owned funeral homes. As members:
✔ We remain fully independent — not part of a large corporation
✔ Our team receives ongoing professional training and bereavement awareness
✔ We are bound by a strict code of conduct
✔ Standards of care are regularly assessed
✔ Your loved one stays in our care — never moved elsewhere without your consent
NAFD and SAIF membership demonstrates our commitment to openness, integrity and professional care — always placing families first.
Q: What if I have a question or concern?
A: We encourage open conversation. If you ever have a concern, we will listen, explain and act promptly. Our door — and our phone line — are always open.
Types of Funeral Services
Q: How do I choose between burial and cremation?
A: We will explain every option clearly — including cost, location and personal preference. There is no right or wrong choice. We help you find what feels right for your family.
Q: Can a cremation include a full service?
A: Yes. A service can take place at a crematorium, chapel, church or alternative venue before cremation. It may include readings, hymns, eulogies and personal tributes.
Q: What is a direct (unattended) cremation?
A: It is a simple cremation without a formal service or mourners present. Ashes are returned to the family, who may hold their own memorial at a later date. We have a dedicated page for this option.
Q: What is a woodland or natural burial?
A: These burials take place in a natural setting using biodegradable coffins and eco-conscious practices. Embalming may not be permitted, and the environment is protected. We can explain suitable local grounds.
Burial Services — Faq
Q: Do you arrange cemetery or churchyard plots?
A: Yes. We liaise with local authorities, complete documentation, and assist with memorials afterwards.
Q: Can there be a service before the burial?
A: Yes — this is often held in a chapel or church before proceeding to the graveside.
Q: Can family members carry the coffin?
A: Yes. This is welcomed if the family wishes — or we can provide professional pallbearers.
Fleet & Processions — Faq
Q: What vehicles do you provide?
A: Mercedes hearses and limousines are provided as standard. Specialist options — including horse-drawn or alternative vehicles — can be arranged.
Q: Can the cortege take a special route?
A: Yes. Many families like to pass a former home, workplace or meaningful location. We can plan this respectfully.
Embalming — Your Questions Answered
Q: What is embalming?
A: It is a careful procedure used to preserve appearance and allow a natural presentation — particularly if there will be a delay before the service or if chapel visits are requested.
Q: Is it compulsory?
A: No. It is always optional. Your funeral arranger will explain when it may be recommended.
Q: Can we visit without embalming?
A: In many cases, yes — especially if the funeral takes place soon after death. We will guide you based on timing and circumstance.
Q: Who carries out the embalming?
A: Only qualified professionals — your loved one remains in our care throughout.
Cremation Services — Faq
Q: Do we have to hold a service at the crematorium?
A: No. A service can take place elsewhere before cremation, or a memorial may be held at a later date.
Q: Can ashes be divided or shared?
A: Yes. They may be placed in urns or keepsake items such as jewellery or glass memorials.
Q: Where can ashes be scattered?
A: Cemeteries, private land (with permission), natural burial grounds or special locations by arrangement. We will guide you through permissions and options.
Floral Tributes — Faq
Q: Can you arrange flowers for us?
A: Yes — we work with trusted florists to create tributes in your chosen style, colour or theme.
Q: What happens to the flowers afterwards?
A: Flowers may be taken home, placed at the graveside, or donated to local care settings — if you wish.
Music & Personalisation — Faq
Q: How many pieces of music are usually included?
A: Most services include 3–5 pieces — for entry, reflection, committal and departure — though this is entirely flexible.
Q: What formats are accepted?
Most venues accept:
- MP3 or digital files
- Clearly labelled CDs
- USB memory sticks
- Live musicians (by arrangement)
Music should be provided at least 72 hours before the service to ensure testing and playback.
Practical Questions
Q: How long does arranging a funeral take?
A: On average, between 7 and 14 days — depending on paperwork and venue availability.
Q: Can children attend the funeral?
A: Yes — with careful preparation, it can be helpful for them. We offer guidance on supporting children through grief.
After The Funeral
Q: What happens afterwards?
A: Our care continues. We can help with ashes, memorials, legal matters, returning equipment and accessing support services.
Q: Do you offer bereavement support?
A: We can signpost trusted sources of local and national help — including grief counselling and community support networks.
You Are Not Alone
There may be many decisions to make — but no decision needs to be made alone. At Arlington, we take time to listen, explain and guide with sensitivity and care.
When you are ready to talk — we are here to listen.
Arlington Funeral Services
Providing step-by-step guidance when it matters most.
There may be many decisions to make — but no decision needs to be made alone. At Arlington, we take time to listen, explain and guide with sensitivity and care.
When you are ready to talk — we are here to listen.